Genpact

The Programme 

Inviting applications for the role of Process Associate - Customer Care. 
 
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement.  
 
Active user of the Internet and online applications. 

What You Will Do 

• Respond to customer queries and customer concerns. 
• Provide support for data collection to enable Recovery of the account for end-use. 
• Maintain a deep understanding of client processes and policies. 
• Reproduce customer issues and escalate product bug. 
• Provide excellent customer service to our customers. 
• Exhibit a capacity for critical thinking and analysis. 
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. 

Required Skills and Abilities 

Minimum Qualifications: 

• Graduate (Any Discipline).
• Freshers are eligible. 

Preferred Qualifications: 

• Previous experience in a customer service role chat/email/voice. 
• Effective probing skills and analyzing / understanding skills. 
• Analytical skills with customer-centric approach. 
• Excellent proficiency with written English and with a neutral English accent.
• You should be able to work on a flexible schedule (including weekend shifts). 

About Us: 
 
Genpact is a global professional services and solutions firm delivering outcomes that shape the future.  
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.   
 
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.