Genpact

The Programme 

Inviting applications for the role of a Management Trainee, Collections.  

We are looking for professionals with OTC proven ability who have worked on SAP ERP - preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions. 

 What You Will Do 

• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc. 
• Respond to email /phone queries related to disputed invoice. 
• Research and analyze the disputes/deductions in ERP. 
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. 
• Find opportunities and recommend solutions for process and automation improvements. 
• Daily reporting of individual portfolios to track and supervise the past due. 
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact. 
• Work as a phenomenal teammate to process any Adhoc request in a timely manner. 
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and expertly. 
• Call out problems to experienced staff members and or management as appropriate. 

Required Skills and Abilities

•  Any Graduate. 
• Strong Communication Skills (verbal and written).
• High Energy level. 

Preferred Qualifications: 

• Good customer handling skills. 

About Us: 

Genpact is a global professional services firm that makes business transformation real.  
Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale.  
We think with design, dream in digital, and solve problems with data and analytics.